Return & Refund Policy Dream Team Sparkle and Shine, LLC At Dream Team Sparkle and Shine, LLC, we are committed to providing high-quality cleaning services and ensuring our clients are satisfied with the results. We stand behind the quality of our work and strive to address any concerns promptly. Service Satisfaction Guarantee If you are not satisfied with a completed cleaning service, please contact us within 24 hours of service completion. We will review your concerns and, when appropriate, provide a touch-up cleaning of the specific areas identified at no additional charge. Refund Policy Because cleaning services involve time, labor, and supplies, refunds are not automatically provided after a service has been completed. Refund requests will be reviewed on a case-by-case basis. A partial or full refund may be considered if: •The service was not completed as agreed upon. •There was an error on our part that could not be corrected through a re-cleaning. •A service was canceled according to the terms of the cancellation policy. Cancellations and Rescheduling Clients must provide at least 24 hours’ notice for cancellations or rescheduling requests. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. Deposits and Payments Any deposits or advance payments made to reserve a cleaning appointment may be non-refundable if the appointment is canceled outside of the required cancellation timeframe. Special Circumstances Requests involving severe weather, emergencies, or unexpected circumstances will be reviewed individually and handled fairly. Contact Us If you have questions or concerns regarding our Return & Refund Policy, please contact: Dream Team Sparkle and Shine, LLC Phone: 727-543-8291 Email: info@dreamteamsands.com Website: www.dreamteamsands.com Thank you for choosing Dream Team Sparkle and Shine, LLC. We appreciate the opportunity to provide exceptional cleaning services for your home or business.
Privacy Policy Dream Team Sparkle and Shine, LLC Effective Date: June 6, 2026 Dream Team Sparkle and Shine, LLC respects your privacy and is committed to protecting the personal information shared with us. Information We Collect We may collect information such as: •Name •Phone number •Email address •Service address •Cleaning preferences •Appointment details •Payment-related information when necessary How We Use Your Information Your information may be used to: •Schedule and provide cleaning services •Communicate regarding appointments •Provide estimates and invoices •Improve our services •Respond to questions or requests Information Sharing Dream Team Sparkle and Shine, LLC does not sell, rent, or share personal information with third parties except when necessary to provide services, comply with legal requirements, or protect our business. Data Security We take reasonable steps to protect client information and maintain confidentiality. Cookies and Website Information If you visit our website, certain information may be collected automatically, such as browser type or website usage information, to improve your online experience. Your Choices You may contact us to request updates to your information or ask questions about how your information is used. Policy Updates Dream Team Sparkle and Shine, LLC may update this Privacy Policy from time to time. Changes will be posted as they become effective. Contact Information Dream Team Sparkle and Shine, LLC Email: info@dreamteamsands.com Phone: 727-543-8291 Website: www.dreamteamsands.com
Terms & Conditions Dream Team Sparkle and Shine, LLC Effective Date: June 6, 2026 Welcome to Dream Team Sparkle and Shine, LLC. By booking or using our cleaning services, you agree to the following terms and conditions. Services Provided Dream Team Sparkle and Shine, LLC provides professional cleaning services, including but not limited to: •Deep cleaning •Maintenance/recurring cleaning •Move-in and move-out cleaning •Office cleaning •Event cleaning •Additional cleaning services as requested Services will be performed according to the scope of work agreed upon between the client and Dream Team Sparkle and Shine, LLC. Scheduling and Appointments Clients are responsible for providing accurate information regarding the property, access instructions, and any special cleaning requests before the scheduled appointment. We reserve the right to adjust pricing if the condition of the property differs significantly from the information provided during booking. Payments Payment is due according to the agreed-upon terms at the time of booking. Accepted payment methods will be determined by Dream Team Sparkle and Shine, LLC. Failure to provide payment may result in cancellation of future services. Cancellations and Rescheduling Clients must provide at least 24 hours’ notice for cancellations or appointment changes. Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee. Client Responsibilities Clients agree to: •Provide safe access to the property. •Secure valuable, fragile, or personal items. •Inform us of any hazards, special conditions, or areas requiring special attention. Dream Team Sparkle and Shine, LLC is not responsible for damage to items that were not properly secured or disclosed before service. Satisfaction Guarantee We value customer satisfaction. Any concerns regarding completed services should be reported within 24 hours so we can review and address the issue. Liability Dream Team Sparkle and Shine, LLC takes reasonable care while performing services. We are not responsible for pre-existing damage, normal wear and tear, or conditions outside of our control. Changes to Terms Dream Team Sparkle and Shine, LLC reserves the right to update these Terms & Conditions as needed. Updated terms will be made available to clients. Contact Information Dream Team Sparkle and Shine, LLC Email: info@dreamteamsands.com Phone: 727-543-8291 Website: www.dreamteamsands.com